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Returns & Exchanges
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to Paperboat and we’ll arrange for a replacement. But some conditions apply.
Conditions

Inside Dhaka
- Order must be checked in front of the delivery person.
- If you find any defect and you think you need to return the product, inform the “Customer Service Department” within that day along with a picture and return it instantly.
- The product must be intact; however, there can be exceptions (if the product is damaged).
- Used or switched products will not be considered for exchange or refund.
- If the customer chooses or places an order by themselves and wants to return/change the product (except damaged products) the request will not be accepted.
Outside Dhaka
- If the product is damaged it must be informed immediately after receiving and returned within 3 days from the day the product has been received.
- In case of return for exceptional circumstances, the customer must pay the transportation cost.
- The original Invoice must be returned along with the product.