If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to Paperboat and we’ll arrange for a replacement. But some conditions apply.
Order must be checked in front of the delivery person (Inside Dhaka).
If you find any defect and you think you need to return the product, inform the “Customer Service Department” within that day along with a picture and return it instantly. (Inside Dhaka)
If the product is damaged it must be informed immediately after receiving and returned within 3 days from the day the product has been received. (Outside Dhaka)
The product must be intact; however, there can be exceptions (if the product is damaged).
Used or switched products will not be considered for exchange or refund.
If the customer chooses or places an order by themselves and wants to return/change the product (except damaged products) the request will not be accepted.
And in case of return for exceptional circumstances, the customer must pay the transportation cost.
The original Invoice must be returned along with the product.
Once we receive your returned product, the product will be forwarded to the Production Department. It will take 1-2 business days to verify the issue and after verification, if it is found that the claim is valid, then the product will be exchanged or money will be refunded.