If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to Paperboat and we’ll arrange for a replacement. But some conditions apply.

    • Order must be checked in front of the delivery person (Inside Dhaka).
    • If you find any defect and you think you need to return the product, inform the “Customer Service Department” within that day along with a picture and return it instantly. (Inside Dhaka)
    • If the product is damaged it must be informed immediately after receiving and returned within 3 days from the day the product has been received. (Outside Dhaka)
    • The product must be intact; however, there can be exceptions (if the product is damaged).
    • Used or switched products will not be considered for exchange or refund.
    • If the customer chooses or places an order by themselves and wants to return/change the product (except damaged products) the request will not be accepted.
    • And in case of return for exceptional circumstances, the customer must pay the transportation cost.
    • The original Invoice must be returned along with the product.

Once we receive your returned product, the product will be forwarded to the Production Department. It will take 1-2 business days to verify the issue and after verification, if it is found that the claim is valid, then the product will be exchanged or money will be refunded.